Job Brief
As an Inbound Telemarketer, you will play a crucial role in driving sales and generating donations through effective communication and persuasive techniques. Your primary responsibility will be to solicit donations or orders for goods and services over the telephone. Ideal candidates will possess strong verbal communication skills, a customer-focused attitude, and the ability to thrive in a fast-paced environment. Experience in telemarketing or customer service is preferred, along with a passion for helping others.
Responsibilities
- Engage with potential customers and donors through inbound calls, providing information about products or services.
- Utilize persuasive communication techniques to solicit donations or sales effectively.
- Maintain accurate records of customer interactions and update databases as necessary.
- Respond to customer inquiries and resolve issues promptly and efficiently.
- Achieve and exceed monthly sales and donation targets.
- Collaborate with team members to share best practices and improve overall performance.
- Stay informed about product offerings, promotions, and industry trends to enhance customer conversations.
Requirements
- High school diploma or equivalent; further education or relevant certifications is a plus.
- Proven experience in telemarketing, sales, or customer service roles.
- Excellent verbal communication and interpersonal skills.
- Strong ability to handle objections and negotiate effectively.
- Proficiency in using CRM software and Microsoft Office Suite.
- Ability to work independently and as part of a team in a goal-oriented environment.
- Strong organizational skills and attention to detail.
Similar Job Titles
- Inbound Sales Representative
- Telemarketing Specialist
- Customer Service Representative
- Fundraising Caller
- Sales Development Representative
- Donor Relations Specialist
- Outbound Telemarketer
- Sales Associate
