Job Brief
The Flight Service Manager oversees and coordinates the activities of passenger attendants, ensuring the highest level of customer service and safety on board. This leadership role requires substantial experience in the airline industry, with a strong emphasis on team management, operational efficiency, and compliance with safety regulations. The ideal candidate possesses exceptional communication skills, problem-solving abilities, and a commitment to enhancing the passenger experience.
Responsibilities
- Supervise and manage the daily operations of flight attendants, ensuring adherence to safety and service standards.
- Coordinate training programs for passenger attendants to maintain high levels of performance and compliance.
- Monitor and evaluate staff performance, providing constructive feedback and coaching as necessary.
- Implement and enforce company policies and procedures related to in-flight service and safety protocols.
- Collaborate with other departments to ensure seamless flight operations and passenger satisfaction.
- Handle customer complaints and resolve issues promptly to ensure a positive travel experience.
- Prepare reports on service performance metrics and recommend improvements based on data analysis.
- Conduct regular safety audits and training drills to ensure readiness for emergency situations.
Requirements
- Proven experience as a Flight Service Manager, Flight Attendant Supervisor, or in a similar role within the airline industry.
- Strong leadership skills with a focus on team development and performance management.
- Excellent verbal and written communication abilities, with strong interpersonal skills.
- Comprehensive knowledge of aviation safety regulations and customer service best practices.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Relevant certifications in aviation management or safety training preferred.
- Strong problem-solving skills and the ability to make decisions under pressure.
- Proficiency in using airline management software and tools for reporting and scheduling.
Similar Job Titles
- Flight Operations Manager
- In-Flight Services Manager
- Cabin Crew Supervisor
- Passenger Services Manager
- Flight Attendant Supervisor
- Airline Service Manager
- In-Flight Supervisor
- Customer Service Flight Manager
