All of the old positive reviews are from people who have been dealing with only the creator of the company for over 2 decades. In recent years, she has become inaccessible and the company’s service quality has declined drastically, while their fees have increased astronomically. My bank accounts suffered from fraud after they experienced a security breech and they did nothing to apologize or make up for it. The recent employee turnover has been confusing and disruptive, and the new CFO seems to have high anxiety and odd fits of rage. Unfortunately, everyone’s lack of clear communication, integrity or honesty has forced me to look elsewhere for my tax services.
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