Recruitment agency · Bulgaria
ROCSS – Recruitment Agency Profile
ROCSS Staffing & Recruiting | Team Size 10 professionals Founded Est. 2020 Location Jambol, Bulgaria Specializations Call Center & Customer Service…
TapTalent editorial teamPublished
TapTalent editorial teamQuick answer
ROCSS is a staffing & recruiting company based in Jambol, Bulgaria, founded in 2020. It specializes in call center & customer service, administrative & office support and outsourcing & offshoring. Services include outsourced customer service teams handling inquiries, complaints, and support tickets, administrative task management including data entry, scheduling, and document processing and custom remote team development with client-specific training protocols.
| Company | ROCSS |
|---|---|
| Industry | Staffing & Recruiting |
| Headquarters | Jambol, Bulgaria |
| Founded | 2020 |
| Team size | 10 professionals |
| Specializations | Call Center & Customer Service, Administrative & Office Support, Outsourcing & Offshoring |
| Profiles |
ROCSS
Specializations
About Agency
Overview
- Founded in 2020 in Jambol, Bulgaria, ROCSS specializes in remote staffing solutions for customer service and administrative tasks.
- Maintains a team of 10 employees focused on delivering cost-effective outsourcing by eliminating client expenses for workplaces, hardware, and employee benefits like sick days and holidays.
- Emphasizes strict quality control with professionally managed and trained remote teams tailored to client-specific workflows.
- Guarantees excellent customer satisfaction through client-customized service delivery and continuous improvement processes.
- Operates exclusively from Jambol, Bulgaria (8624), providing offshoring services with a focus on affordability and flexibility.
Specializations
- Call center operations with a focus on customer experience and satisfaction metrics
- Administrative support services including task offshoring and workflow optimization
- Remote team management with professional training programs aligned to client requirements
- Cost-controlled outsourcing solutions for SMEs, emphasizing 24/7 operational flexibility
Services & Approach
- Outsourced customer service teams handling inquiries, complaints, and support tickets
- Administrative task management including data entry, scheduling, and document processing
- Custom remote team development with client-specific training protocols
- End-to-end HR management for outsourced staff, including performance monitoring and quality assurance
Keywords
About ROCSS: common questions
Where is ROCSS located?
ROCSS is based in Jambol, Bulgaria.
What does ROCSS specialize in?
ROCSS specializes in Call Center & Customer Service, Administrative & Office Support and Outsourcing & Offshoring.
What services does ROCSS offer?
ROCSS's services include Outsourced customer service teams handling inquiries, complaints, and support tickets, Administrative task management including data entry, scheduling, and document processing, Custom remote team development with client-specific training protocols and End-to-end HR management for outsourced staff, including performance monitoring and quality assurance.
When was ROCSS founded?
ROCSS was founded in 2020.