Job Brief
As a Hotel Guest Service Agent, you will be the face of our hospitality team, ensuring that every guest enjoys a seamless and memorable experience. You will be responsible for welcoming guests, managing reservations, and providing information on hotel amenities and local attractions. The ideal candidate should possess strong communication skills, a customer-centric mindset, and previous experience in a hospitality or customer service role.
Responsibilities
- Greet and check in guests in a friendly and efficient manner.
- Manage guest reservations and handle changes or cancellations.
- Provide information about hotel services, amenities, and local attractions.
- Assist guests with transportation arrangements, entertainment options, and special requests.
- Monitor and respond to guest requests for housekeeping and maintenance services.
- Handle guest inquiries, complaints, and feedback promptly and professionally.
- Process payments and manage cash handling procedures accurately.
- Collaborate with other departments to enhance guest experiences and satisfaction.
Requirements
- High school diploma or equivalent; additional certification in hospitality is a plus.
- Previous experience in hotel guest services or a related customer service role.
- Strong interpersonal and communication skills.
- Proficient in hotel management software and reservation systems.
- Ability to multitask and work effectively in a fast-paced environment.
- Knowledge of local attractions and services to assist guests effectively.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Excellent problem-solving skills and attention to detail.
Similar Job Titles
- Front Desk Agent
- Guest Relations Associate
- Receptionist
- Concierge
- Hotel Receptionist
- Customer Service Agent
- Hotel Front Office Clerk
- Hospitality Coordinator
