Billing Representative Job Description

Job Brief

We are seeking a detail-oriented and proactive Billing Representative to manage customer accounts and facilitate timely payment collection. The ideal candidate will have experience in accounts receivable, strong communication skills, and a customer-focused approach. Key responsibilities include locating and notifying customers of delinquent accounts, processing payments, and maintaining accurate records of account statuses. If you are organized, have a keen eye for detail, and enjoy working in a fast-paced environment, this role may be perfect for you.

Responsibilities

Locate and communicate with customers regarding delinquent accounts via mail, telephone, or in-person visits.
Process and post customer payments accurately to respective accounts.
Prepare and send account statements to the credit department for customers who fail to respond.
Initiate repossession proceedings or service disconnection as necessary for non-payment.
Maintain detailed records of collection efforts and account statuses.
Collaborate with internal teams to resolve billing discrepancies and customer inquiries.
Adhere to company policies and legal regulations related to debt collection.
Generate reports on collection metrics and account statuses for management review.

Requirements

High school diploma or equivalent; associate degree in finance or accounting preferred.
Proven experience in billing, collections, or accounts receivable.
Strong verbal and written communication skills.
Proficiency in accounting software and Microsoft Office Suite.
Ability to handle sensitive information with confidentiality.
Strong problem-solving skills and attention to detail.
Familiarity with relevant debt collection laws and regulations.
Ability to work independently and manage multiple tasks effectively.

Similar Job Titles

Accounts Receivable Specialist
Collections Specialist
Billing Specialist
Credit and Collections Representative
Debt Collection Agent
Revenue Cycle Representative
Billing Coordinator
Financial Services Representative

Frequently asked questions

What are the main responsibilities of a Billing Representative?

Typical responsibilities include Locate and communicate with customers regarding delinquent accounts via mail, telephone, or in-person visits, Process and post customer payments accurately to respective accounts, Prepare and send account statements to the credit department for customers who fail to respond, Initiate repossession proceedings or service disconnection as necessary for non-payment, Maintain detailed records of collection efforts and account statuses and Collaborate with internal teams to resolve billing discrepancies and customer inquiries.

What qualifications does a Billing Representative need?

Common requirements include High school diploma or equivalent; associate degree in finance or accounting preferred, Proven experience in billing, collections, or accounts receivable, Strong verbal and written communication skills, Proficiency in accounting software and Microsoft Office Suite, Ability to handle sensitive information with confidentiality and Strong problem-solving skills and attention to detail.

What job titles are similar to Billing Representative?

Similar job titles include Accounts Receivable Specialist, Collections Specialist, Billing Specialist, Credit and Collections Representative, Debt Collection Agent, Revenue Cycle Representative, Billing Coordinator and Financial Services Representative.

How do I use this Billing Representative job description template?

Copy the template, adjust the responsibilities and requirements to your team, add your company details, salary range and location, then post it to your careers page and job boards.