Job Brief
As a Ticket Collector, you will play a vital role in enhancing the patron experience at various entertainment events. Your primary responsibilities will include collecting admission tickets and passes, assisting attendees in finding their seats, and ensuring the smooth flow of entry. This position requires excellent customer service skills, attention to detail, and the ability to effectively communicate with diverse audiences. Previous experience in a customer-facing role is preferred.
Responsibilities
- Collect admission tickets and passes from patrons upon entry to events.
- Assist patrons in locating their designated seats and provide information about event facilities.
- Address inquiries regarding event schedules, amenities, and lost items.
- Maintain a clean and organized entry area while ensuring safety and security protocols are followed.
- Monitor crowd flow and manage entry lines to enhance the patron experience.
- Report any issues or concerns to event management in a timely manner.
- Provide assistance with accessibility accommodations for patrons as needed.
- Stay informed about event details and schedules to effectively assist attendees.
Requirements
- High school diploma or equivalent; prior experience in customer service or event management is preferred.
- Strong interpersonal and communication skills to interact effectively with a diverse audience.
- Ability to work in a fast-paced environment and remain calm under pressure.
- Basic mathematical skills for handling cash and processing transactions.
- Familiarity with ticketing systems and event management software is a plus.
- Availability to work flexible hours, including evenings, weekends, and holidays.
- Physical ability to stand for extended periods and assist patrons as required.
Similar Job Titles
- Event Ticketing Agent
- Admission Attendant
- Box Office Attendant
- Event Coordinator
- Guest Services Representative
- Entry Supervisor
- Patron Services Associate
- Access Control Officer
