Job Brief
We are seeking a detail-oriented Mail Order Clerk to efficiently receive and process incoming orders for various materials, merchandise, and services. The ideal candidate will have strong communication skills, a customer-centric approach, and the ability to manage multiple tasks effectively. This role is essential in ensuring customer satisfaction by providing timely updates on order status, pricing, and any potential delays. A background in order processing or customer service is preferred.
Responsibilities
- Receive and process incoming orders via mail, phone, fax, or electronic means.
- Inform customers about order receipt, pricing, shipping dates, and potential delays.
- Prepare and manage contracts and invoicing for services and merchandise.
- Handle customer inquiries and complaints with professionalism and efficiency.
- Maintain accurate records of orders, payments, and customer interactions.
- Collaborate with shipping and logistics teams to ensure timely delivery of orders.
- Update inventory systems and order tracking tools as necessary.
- Implement best practices for order processing to enhance customer satisfaction and operational efficiency.
Requirements
- High school diploma or equivalent; additional education in business or related field is a plus.
- Proven experience as a Mail Order Clerk or in a similar customer service role.
- Strong verbal and written communication skills.
- Proficient in using order processing software and basic computer applications.
- Excellent organizational skills and attention to detail.
- Able to multitask and prioritize effectively in a fast-paced environment.
- Basic knowledge of inventory management and shipping processes.
- Customer-oriented mindset with problem-solving abilities.
Similar Job Titles
- Order Processing Specialist
- Customer Service Order Clerk
- Sales Order Coordinator
- Merchandise Order Clerk
- Order Entry Clerk
- Shipping and Receiving Clerk
- Inventory Control Clerk
- Fulfillment Clerk
