Job Brief
The Collections Representative is responsible for managing delinquent accounts and ensuring timely payments from customers. This role involves effectively communicating with customers via phone, email, and in-person to solicit payments, maintaining accurate records of collections, and handling account statuses. Ideal candidates will have strong negotiation skills, attention to detail, and proficiency in customer service, with a focus on achieving collection targets and minimizing losses.
Responsibilities
- Locate and notify customers of overdue accounts through various communication methods, including mail, telephone, and personal visits.
- Solicit payment from customers and effectively negotiate repayment plans when necessary.
- Receive payments and accurately post amounts to customer accounts.
- Prepare detailed statements for the credit department if customers fail to respond to payment requests.
- Initiate repossession proceedings or service disconnections for non-compliance with payment agreements.
- Maintain meticulous records of collection activities and account statuses.
- Collaborate with internal departments to resolve customer disputes and enhance service delivery.
- Monitor account aging reports and follow up on escalated accounts to ensure timely resolution.
Requirements
- High school diploma or equivalent; associate’s or bachelor’s degree in finance, business, or a related field is preferred.
- Proven experience in collections, credit management, or customer service roles.
- Strong negotiation, communication, and interpersonal skills.
- Proficient in using collection software and Microsoft Office Suite, particularly Excel.
- Knowledge of relevant collection laws and regulations.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Detail-oriented with strong analytical skills for reviewing accounts and payment patterns.
Similar Job Titles
- Debt Collections Specialist
- Accounts Receivable Representative
- Credit and Collections Analyst
- Loan Collections Officer
- Recovery Specialist
- Billing and Collections Associate
- Delinquency Management Representative
- Financial Collections Agent
