Job Brief
As an Airline Ticket Agent, you will play a crucial role in enhancing the travel experience for customers by assisting with the booking and confirmation of airline reservations. Your primary responsibilities will include selling transportation tickets, checking baggage, and providing essential travel information to passengers. The ideal candidate will possess excellent communication skills, attention to detail, and a strong customer service orientation, with experience in the airline or travel industry being highly beneficial.
Responsibilities
- Assist customers with making and confirming reservations for airline travel.
- Sell transportation tickets and provide information on travel itineraries.
- Check baggage and direct passengers to their designated concourse or terminal.
- Deliver tickets and communicate travel details to individuals and groups.
- Provide tourists and travelers with relevant transportation and travel information.
- Handle customer inquiries and resolve issues regarding travel arrangements.
- Maintain accurate records of transactions and customer interactions.
- Collaborate with airline personnel to ensure smooth and efficient operations.
Requirements
- High school diploma or equivalent; additional education in travel or hospitality is a plus.
- Proven experience as a ticket agent or in a customer service role, preferably in the airline industry.
- Strong communication and interpersonal skills to effectively interact with customers.
- Familiarity with ticketing software and reservation systems.
- Ability to multitask and work in a fast-paced environment.
- Detail-oriented with strong organizational skills.
- Flexibility to work various shifts, including weekends and holidays.
- Knowledge of airline regulations and procedures preferred.
Similar Job Titles
- Airline Reservation Agent
- Flight Service Agent
- Ticketing Agent
- Travel Services Agent
- Customer Service Agent
- Airline Customer Support Representative
- Travel Consultant
- Airline Operations Coordinator
