Job Brief
The Want Ad Clerk is responsible for receiving and processing incoming orders for various materials, merchandise, and services, including classified ads and facility rentals. This role requires exceptional communication skills and attention to detail to inform customers about order receipt, pricing, shipping dates, and any potential delays. The ideal candidate will possess strong organizational abilities and a customer service orientation, ensuring efficient contract preparation and effective complaint resolution.
Responsibilities
- Receive and process incoming orders via mail, phone, fax, or electronic means.
- Inform customers of order status, including receipt confirmation, pricing, shipping dates, and delays.
- Prepare contracts and invoices accurately and in a timely manner.
- Handle customer inquiries and complaints with professionalism and efficiency.
- Maintain accurate records of orders, customer interactions, and transactions.
- Collaborate with team members to ensure seamless order fulfillment and customer satisfaction.
- Utilize software applications and databases for order management and tracking.
- Stay updated on product offerings, pricing, and promotional events to provide informed assistance to customers.
Requirements
- High school diploma or equivalent; additional education or certifications in business or customer service is a plus.
- Proven experience in customer service or order processing roles.
- Strong verbal and written communication skills, with a customer-focused approach.
- Proficient in Microsoft Office Suite and order management software.
- Excellent organizational skills with attention to detail and accuracy.
- Able to handle multiple tasks and prioritize effectively in a fast-paced environment.
- Ability to work independently and as part of a team.
- Knowledge of relevant industry standards and practices is advantageous.
Similar Job Titles
- Order Entry Clerk
- Customer Service Representative
- Sales Order Processor
- Advertising Sales Associate
- Order Management Specialist
- Client Services Coordinator
- Billing Clerk
- Service Order Clerk
