Job Brief
As a Transportation Clerk, you will play a vital role in the logistics and travel industry by facilitating reservations for transportation and lodging, processing ticket sales, and providing exceptional customer service. This position requires strong organizational skills and attention to detail to manage passenger inquiries and ensure smooth travel experiences. Ideal candidates will possess effective communication skills and a background in transportation or customer service.
Responsibilities
- Make and confirm reservations for transportation services and lodging accommodations.
- Sell transportation tickets and ensure accurate processing of transactions.
- Check baggage and direct passengers to designated concourses, piers, or tracks.
- Deliver tickets and provide travel information to individuals and groups.
- Contact customers to inform them of package tours and travel options.
- Assist tourists with inquiries regarding travel routes and transportation schedules.
- Maintain accurate records of bookings and ticket sales in the company database.
- Collaborate with transportation providers to resolve any customer issues.
Requirements
- High school diploma or equivalent; additional education in business or hospitality is a plus.
- Proven experience in customer service or a related field within the transportation industry.
- Strong communication and interpersonal skills for effective customer interaction.
- Proficiency in using reservation systems and ticketing software.
- Ability to work flexible hours, including evenings and weekends, as required.
- Detail-oriented with excellent organizational skills to manage multiple tasks.
- Basic knowledge of travel regulations and transportation logistics.
Similar Job Titles
- Transportation Coordinator
- Logistics Clerk
- Travel Reservation Agent
- Ticketing Agent
- Passenger Service Agent
- Travel Consultant
- Booking Agent
- Customer Service Representative – Transportation
