Job Brief
The Slot Floor Supervisor plays a crucial role in overseeing the daily operations of the slot gaming area within a casino. This position is responsible for supervising and coordinating activities of staff, ensuring all gaming stations are adequately covered during shifts, and maintaining a high standard of customer service. The ideal candidate will possess strong leadership skills, previous experience in casino operations, and a thorough understanding of slot machine functionality, including jackpot verification and machine repairs.
Responsibilities
- Supervise and coordinate activities of slot attendants and gaming staff in assigned areas to ensure smooth operations.
- Monitor gaming floor activities, ensuring compliance with gaming regulations and company policies.
- Oversee jackpot verifications and payouts, ensuring accuracy and prompt service to guests.
- Perform routine checks and adjustments on slot machines, addressing any technical issues or malfunctions.
- Plan and organize guest activities and promotions to enhance the overall gaming experience.
- Implement training programs for staff to ensure high levels of customer service and operational efficiency.
- Manage inventory and maintenance schedules for slot machines, recommending repairs or replacements as needed.
- Evaluate and report on staff performance, providing feedback and guidance for improvement.
Requirements
- High school diploma or equivalent; a degree in hospitality or a related field is preferred.
- Proven experience in casino operations, particularly in slot management or supervisory roles.
- Strong understanding of gaming regulations and compliance requirements.
- Excellent leadership and interpersonal skills, with the ability to manage a diverse team.
- Familiarity with slot machine technology and troubleshooting techniques.
- Exceptional customer service skills, with a focus on enhancing guest satisfaction.
- Ability to work flexible hours, including nights, weekends, and holidays as required.
Similar Job Titles
- Slot Operations Supervisor
- Gaming Floor Supervisor
- Slot Manager
- Casino Slot Supervisor
- Slot Shift Supervisor
- Slot Attendant Supervisor
- Gaming Supervisor
- Slot Department Lead
