Job Brief
The Rental Clerk plays a vital role in managing customer interactions for rental services, repairs, and related inquiries. This position requires strong communication skills and a customer-focused approach to effectively describe available options, compute costs, and process payments. Ideal candidates will have relevant experience in retail or customer service, showcasing their ability to handle transactions and provide excellent service in a fast-paced environment.
Responsibilities
- Receive and process rental orders in person or via phone, ensuring accurate information gathering.
- Provide detailed descriptions of rental items, services, and repair options to customers.
- Calculate rental costs and prepare invoices for customer transactions.
- Accept payments and issue receipts, maintaining accurate financial records.
- Assist customers with inquiries, resolving issues and providing exceptional service.
- Maintain the cleanliness and organization of the rental area, ensuring all items are presentable.
- Monitor inventory levels and report any discrepancies or low stock items to management.
- Stay updated on company policies, procedures, and rental product knowledge for enhanced customer service.
Requirements
- High school diploma or equivalent; additional education in business or customer service is a plus.
- Proven experience in a customer service or retail environment, preferably in rental services.
- Strong communication and interpersonal skills to interact effectively with diverse customers.
- Basic mathematical skills for calculating costs and processing payments accurately.
- Proficiency in point-of-sale (POS) systems and customer management software.
- Ability to work flexible hours, including evenings and weekends, as needed.
- Attention to detail and strong organizational skills for managing inventory and records.
- Problem-solving abilities to address customer concerns and improve service quality.
Similar Job Titles
- Rental Associate
- Service Clerk
- Rental Service Representative
- Customer Service Clerk
- Rental Coordinator
- Rental Agent
- Equipment Rental Clerk
- Rental Sales Associate
