Job Brief
The PC Support Specialist is responsible for providing high-quality technical assistance to computer users. This role involves troubleshooting and resolving hardware and software issues, assisting clients in person, over the phone, or electronically. Ideal candidates will have experience in customer support, a strong understanding of computer systems, and excellent communication skills to effectively assist users with their technical inquiries.
Responsibilities
- Troubleshoot and resolve hardware and software issues for end-users, ensuring timely solutions.
- Provide technical support via phone, email, and in-person interactions, delivering exceptional customer service.
- Assist users with installation, configuration, and maintenance of computer systems and applications.
- Guide clients on the effective use of electronic mail, word processing, and operating systems.
- Document support processes and maintain detailed records of user interactions and problem resolutions.
- Collaborate with other IT professionals to improve support processes and enhance user experience.
- Stay updated on the latest technology trends and industry best practices to provide informed support.
Requirements
- Proven experience in technical support or a similar role, preferably in a customer-focused environment.
- Strong knowledge of computer hardware, software applications, and operating systems.
- Familiarity with troubleshooting techniques for common technical issues.
- Excellent communication and interpersonal skills, with a focus on customer service.
- Ability to work independently and as part of a team in a fast-paced environment.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
- Basic understanding of networking concepts and principles is advantageous.
Similar Job Titles
- Help Desk Technician
- Technical Support Specialist
- IT Support Technician
- Desktop Support Analyst
- Computer Support Specialist
- End User Support Technician
- Customer Support Engineer
- IT Help Desk Support
