Job Brief
As a Motel Clerk, you will play a vital role in providing exceptional customer service to hotel, motel, and resort guests. Your primary responsibilities will include registering and assigning rooms, issuing room keys or cards, managing reservations, and ensuring accurate record-keeping of guest accounts. The ideal candidate will possess strong communication skills, attention to detail, and a commitment to guest satisfaction in a fast-paced environment.
Responsibilities
- Register guests upon arrival and assign rooms based on preferences and availability.
- Issue room keys or cards and provide guests with information about hotel amenities and services.
- Manage reservations by making, confirming, and modifying bookings as necessary.
- Maintain accurate records of occupied rooms, guest accounts, and payment transactions.
- Transmit and receive messages for guests, ensuring timely communication and support.
- Handle guest inquiries and resolve complaints promptly and professionally.
- Collect payments from departing guests and present clear statements of accounts.
- Perform light housekeeping tasks and maintain the cleanliness of the front desk area.
Requirements
- High school diploma or equivalent; additional certification in hospitality management is a plus.
- Proven experience in customer service, preferably in a hotel or motel setting.
- Strong communication and interpersonal skills with a focus on guest satisfaction.
- Basic computer skills, including experience with hotel management software and reservation systems.
- Ability to multitask and work efficiently in a fast-paced environment.
- Flexibility to work various shifts, including nights, weekends, and holidays.
- Attention to detail and strong organizational skills.
Similar Job Titles
- Front Desk Clerk
- Hotel Receptionist
- Guest Services Agent
- Lodging Manager
- Reservation Agent
- Check-in Clerk
- Front Office Associate
- Hospitality Attendant
