Job Brief
The Medicare Correspondence Representative plays a crucial role in ensuring effective communication and resolution of inquiries related to Medicare services. This position involves composing letters and electronic correspondence in response to requests regarding merchandise, damage claims, credit issues, delinquent accounts, incorrect billings, and unsatisfactory services. The ideal candidate will possess strong writing skills, attention to detail, and the ability to gather and analyze data to formulate accurate replies.
Responsibilities
- Compose clear and concise letters or electronic correspondence addressing customer inquiries and concerns related to Medicare services.
- Gather relevant data to formulate accurate responses to requests for merchandise, claims, and billing inquiries.
- Ensure timely and effective communication with clients regarding their account status and resolutions.
- Collaborate with other departments to gather necessary information for comprehensive responses.
- Maintain accurate records of correspondence and customer interactions for reference and compliance.
- Identify trends in customer inquiries to improve service delivery and communication processes.
- Assist in training new staff on correspondence procedures and customer service best practices.
Requirements
- High school diploma or equivalent; relevant experience in customer service or healthcare administration preferred.
- Strong written communication skills with the ability to convey complex information clearly.
- Proficiency in using Microsoft Office Suite, particularly Word and Excel, for correspondence and data management.
- Familiarity with Medicare policies and procedures is highly desirable.
- Excellent organizational skills and attention to detail to manage multiple inquiries simultaneously.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong problem-solving skills and a customer-centric approach to service.
Similar Job Titles
- Medicare Customer Service Representative
- Healthcare Correspondence Specialist
- Claims Correspondence Representative
- Medicare Claims Specialist
- Billing Correspondence Associate
- Customer Service Associate – Medicare
- Insurance Correspondence Representative
- Patient Account Representative
