Job Brief
The Lobby Attendant plays a vital role in enhancing the overall experience of patrons attending entertainment events. This position involves assisting guests by collecting admission tickets, helping them find their seats, and providing information about venue facilities such as restrooms and telephones. Ideal candidates will possess excellent customer service skills, attention to detail, and the ability to manage crowd dynamics effectively. Previous experience in hospitality or event services is preferred.
Responsibilities
- Collect admission tickets and passes from patrons as they enter the venue.
- Assist guests in locating their seats and provide directions within the venue.
- Respond promptly to patron inquiries and ensure all guests have a positive experience.
- Monitor and maintain cleanliness in the lobby area to create a welcoming environment.
- Help patrons locate essential facilities, including restrooms and telephones.
- Handle lost articles and assist patrons in retrieving their belongings.
- Enforce venue policies and ensure compliance with safety regulations.
- Collaborate with event staff to manage crowd flow and address any issues that arise.
Requirements
- High school diploma or equivalent; relevant experience in customer service or hospitality is a plus.
- Strong interpersonal and communication skills, with the ability to engage with diverse audiences.
- Ability to remain calm and composed in high-pressure situations.
- Basic knowledge of safety protocols and emergency procedures.
- Physical stamina to stand for long periods and assist patrons as needed.
- Proficiency in using ticketing systems and basic computer applications is advantageous.
- Availability to work flexible hours, including evenings, weekends, and holidays as required.
Similar Job Titles
- Event Service Coordinator
- Guest Services Representative
- Usher
- Concessions Attendant
- Customer Experience Associate
- Event Attendant
- Front Desk Receptionist
- Hospitality Associate
