Job Brief
As a Layaway Clerk, you will play a crucial role in managing customer transactions related to layaway orders, including repairs, rentals, and services. You will interact directly with customers to explain available options, compute costs, and process payments. This position requires excellent customer service skills, attention to detail, and the ability to handle financial transactions accurately. Ideal candidates will have prior experience in retail or customer service roles and strong communication skills.
Responsibilities
- Receive and process customer orders for repairs, rentals, and services in person.
- Explain available options and services to customers, ensuring clarity and understanding.
- Compute costs accurately for services and layaway plans.
- Accept payments and manage cash transactions securely.
- Maintain accurate records of customer orders and payments.
- Assist customers in accessing their layaway accounts and resolving any inquiries.
- Collaborate with team members to ensure timely service and customer satisfaction.
- Stay updated on product offerings and promotions to effectively inform customers.
Requirements
- High school diploma or equivalent; additional education or certifications in retail or customer service is a plus.
- Proven experience in a retail or customer service environment.
- Strong numerical skills and ability to handle financial transactions.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Familiarity with layaway systems and point-of-sale software.
- Detail-oriented with strong organizational skills.
- Ability to work flexible hours, including weekends and holidays.
Similar Job Titles
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