Job Brief
As an Innkeeper, you will oversee all operations of a lodging establishment, ensuring excellent guest experiences while managing day-to-day activities such as reservations, staffing, and facility management. The ideal candidate will possess strong leadership abilities, exceptional customer service skills, and relevant experience in hospitality management. You will play a crucial role in maintaining property standards, implementing marketing strategies, and ensuring compliance with health and safety regulations.
Responsibilities
- Manage daily operations of the inn, including front desk activities, housekeeping, and maintenance.
- Oversee guest check-in and check-out processes to ensure smooth transactions and high satisfaction rates.
- Coordinate and supervise staff activities, including hiring, training, and performance evaluations.
- Develop and implement marketing strategies to attract guests and increase occupancy rates.
- Monitor and manage budgets, pricing strategies, and financial reporting.
- Ensure compliance with health and safety regulations, including sanitation and emergency protocols.
- Respond to guest inquiries and resolve any complaints in a professional manner.
- Maintain property appearance and functionality through regular inspections and maintenance coordination.
Requirements
- Proven experience as an Innkeeper or in a similar hospitality management role.
- Strong understanding of hotel operations, customer service, and financial management.
- Excellent leadership and team management skills.
- Proficiency in property management software and basic computer skills.
- Exceptional communication and interpersonal skills.
- Ability to work flexible hours, including weekends and holidays.
- Relevant certifications in hospitality management or related fields are preferred.
- Strong problem-solving and decision-making abilities.
Similar Job Titles
- Hotel Manager
- Bed and Breakfast Manager
- Lodging Manager
- Guest Services Manager
- Resort Manager
- Hospitality Manager
- Property Manager
- Front Office Manager
