Job Brief
As a Hotel Registration Clerk, you will be the first point of contact for guests, responsible for providing exceptional customer service during their stay. Your primary responsibilities include registering and assigning rooms, issuing room keys, and managing reservations. The ideal candidate will possess strong communication skills, attention to detail, and previous experience in hospitality or customer service. Proficiency in hotel management software is a plus, ensuring a seamless and efficient registration process.
Responsibilities
- Register and assign rooms to guests, ensuring a smooth check-in process.
- Issue room keys or cards accurately and efficiently.
- Maintain up-to-date records of occupied rooms and guests’ accounts.
- Handle incoming and outgoing messages with professionalism.
- Manage reservations, including making and confirming bookings.
- Present statements and collect payments from departing guests.
- Provide information about hotel amenities and local attractions.
- Assist with guest inquiries and resolve any issues promptly.
Requirements
- High school diploma or equivalent; additional education in hospitality is a plus.
- Proven experience as a registration clerk or in a similar customer service role.
- Familiarity with hotel management software and reservation systems.
- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational abilities.
- Ability to work flexible hours, including weekends and holidays.
- Basic math skills for handling payments and transactions.
- Knowledge of local attractions and services to assist guests effectively.
Similar Job Titles
- Front Desk Clerk
- Guest Services Associate
- Receptionist
- Hotel Front Desk Agent
- Check-In Clerk
- Reservation Agent
- Hospitality Coordinator
- Customer Service Representative
