Job Brief
The Head Waiter is responsible for overseeing and coordinating the activities of waitstaff in a dynamic dining environment. This role requires exceptional customer service skills, strong leadership abilities, and extensive knowledge of food and beverage service standards. The ideal candidate will have a proven track record in hospitality management, ensuring that guests receive an outstanding dining experience while optimizing workflow efficiency.
Responsibilities
- Supervise and train waitstaff to deliver high-quality food and beverage service.
- Coordinate dining room activities to ensure prompt service and customer satisfaction.
- Manage inventory and assist in maintaining stock levels of food and supplies.
- Communicate with the kitchen staff to ensure timely and accurate order preparation.
- Handle customer inquiries, complaints, and special requests effectively.
- Implement and uphold restaurant policies, procedures, and service standards.
- Assist in the development of menus and promotions to enhance the dining experience.
- Monitor and evaluate staff performance and provide constructive feedback.
Requirements
- Proven experience as a Head Waiter, Restaurant Supervisor, or similar role in the hospitality industry.
- Strong knowledge of food and beverage service techniques and standards.
- Exceptional interpersonal and communication skills for effective customer interaction.
- Ability to lead and motivate a team in a fast-paced environment.
- Familiarity with POS systems and restaurant management software.
- Certification in food safety and hygiene practices is preferred.
- Flexibility to work evenings, weekends, and holidays as needed.
Similar Job Titles
- Dining Room Manager
- Head Server
- Service Manager
- Floor Manager
- Restaurant Captain
- Lead Waitstaff
- Food and Beverage Supervisor
- Assistant Restaurant Manager
