Job Brief
The Fire Dispatcher plays a crucial role in emergency response operations by efficiently operating communication systems to receive and relay requests for assistance at 9-1-1 public safety answering points and emergency operations centers. This position requires a skilled communicator with experience in crisis management, capable of coordinating with law enforcement and emergency response teams while providing critical information during high-pressure situations. Successful candidates will possess strong decision-making abilities, knowledge of emergency procedures, and proficiency in utilizing communication technologies.
Responsibilities
- Operate telephone, radio, and other communication systems to respond to emergency calls and requests for assistance.
- Collect and relay information regarding emergencies, including fires, medical incidents, and disturbances.
- Coordinate with law enforcement and emergency response personnel to ensure prompt and effective action.
- Access sensitive databases and information sources to gather necessary details for emergency response.
- Provide guidance and instructions to callers based on established emergency protocols and procedures.
- Maintain accurate records of calls and communications for future reference and reporting.
- Stay informed about local emergency response resources and procedures to enhance operational effectiveness.
- Participate in ongoing training and professional development to remain knowledgeable about current practices in emergency dispatching.
Requirements
- High school diploma or equivalent; additional training in emergency response or dispatching preferred.
- Proven experience in emergency dispatching or a related field, with a focus on crisis management.
- Strong oral and written communication skills, with the ability to remain calm under pressure.
- Familiarity with communication technologies, radio systems, and public safety protocols.
- Certification in emergency medical dispatch (EMD) or equivalent preferred.
- Ability to multi-task and prioritize effectively in a fast-paced environment.
- Basic knowledge of local geography and emergency resources.
- Availability to work various shifts, including nights, weekends, and holidays.
Similar Job Titles
- Emergency Dispatcher
- Public Safety Dispatcher
- Communications Officer
- Call Taker
- Emergency Communications Specialist
- Fire Communications Dispatcher
- 9-1-1 Dispatcher
- Emergency Response Coordinator
