Job Brief
The Dental Receptionist plays a crucial role in ensuring the smooth operation of a dental practice by managing front desk activities and providing exceptional customer service. This position requires a friendly and organized individual who can efficiently handle patient inquiries, schedule appointments, and maintain patient records. The ideal candidate will possess strong communication skills, a keen attention to detail, and prior experience in a healthcare environment.
Responsibilities
- Greet patients and visitors warmly and assist them with any inquiries regarding dental services.
- Manage appointment scheduling and patient flow to optimize office efficiency.
- Handle phone calls, answer questions, and provide information about the practice’s services.
- Maintain accurate patient records and ensure confidentiality in compliance with HIPAA regulations.
- Process insurance claims and verify patient eligibility for dental benefits.
- Coordinate with dental staff to ensure seamless communication and patient care.
- Manage billing and payment processing, including collections and financial transactions.
- Assist with administrative tasks such as filing, data entry, and inventory management.
Requirements
- High school diploma or equivalent; additional education in healthcare administration is a plus.
- Proven experience as a receptionist or in a similar customer service role, preferably in a dental or healthcare setting.
- Familiarity with dental software and practice management systems (e.g., Dentrix, Eaglesoft).
- Strong verbal and written communication skills, with a customer-focused approach.
- Excellent organizational skills and the ability to multitask in a fast-paced environment.
- Basic knowledge of dental terminology and procedures is preferred.
- Ability to work collaboratively as part of a team while also being self-motivated.
Similar Job Titles
- Dental Office Administrator
- Dental Front Desk Coordinator
- Dental Office Receptionist
- Patient Coordinator
- Dental Administrative Assistant
- Front Office Assistant
- Healthcare Receptionist
- Dental Services Receptionist
