Job Brief
As an Accounts Collector, you will play a crucial role in managing delinquent accounts by reaching out to customers via mail, telephone, or personal visits to solicit payment. This position requires a strong understanding of collection processes, excellent communication skills, and the ability to effectively negotiate payment solutions. You will be responsible for receiving payments, posting amounts to customer accounts, and preparing statements for the credit department when necessary. A proactive approach to initiating repossession proceedings or service disconnection will also be essential to maintaining company cash flow and customer relationships.
Responsibilities
- Locate and notify customers of delinquent accounts through various communication methods.
- Solicit payment and negotiate payment arrangements with customers.
- Receive payments and accurately post amounts to customer accounts in the accounting system.
- Prepare statements and reports for the credit department regarding unresponsive customers.
- Initiate repossession proceedings or service disconnection as needed.
- Maintain clear and detailed records of collection activities and account statuses.
- Collaborate with the credit department to resolve disputes and improve collection processes.
- Provide excellent customer service while maintaining professional boundaries during collection efforts.
Requirements
- Proven experience as an Accounts Collector or in a similar role within the finance and accounting sector.
- Strong knowledge of collection techniques and relevant regulations.
- Excellent verbal and written communication skills, with a focus on negotiation and conflict resolution.
- Proficient in using accounting software and MS Office Suite, particularly Excel.
- Ability to manage multiple accounts and prioritize tasks effectively.
- Strong analytical skills for assessing account statuses and developing collection strategies.
- High attention to detail and accuracy in record-keeping and data entry.
- Ability to work independently and as part of a team in a fast-paced environment.
Similar Job Titles
- Debt Collector
- Collections Specialist
- Credit Collections Agent
- Accounts Receivable Collector
- Collections Representative
- Accounts Recovery Specialist
- Financial Collections Agent
- Payment Collections Coordinator