Job Brief
We are seeking a detail-oriented and motivated Debt Collector to join our team. The ideal candidate will be responsible for locating and notifying customers regarding delinquent accounts through various communication methods, including phone, mail, and in-person visits. Key responsibilities include soliciting payments, managing account records, and initiating necessary recovery actions. The role requires excellent communication skills, a strong understanding of collection practices, and the ability to handle sensitive situations with professionalism.
Responsibilities
- Locate and notify customers of overdue accounts via telephone, mail, or personal visits to request payment.
- Receive payments and accurately post amounts to customer accounts, ensuring up-to-date records.
- Prepare statements and reports for the credit department when customers fail to respond to payment requests.
- Initiate repossession proceedings or service disconnection as necessary in compliance with regulations.
- Maintain detailed records of collection activities, account statuses, and customer interactions.
- Develop and implement strategies to improve collection rates and reduce delinquency.
- Communicate effectively with customers to negotiate payment plans and resolve disputes.
- Adhere to legal and ethical standards in debt collection practices.
Requirements
- High school diploma or equivalent; additional education in finance or business is a plus.
- Proven experience in debt collection or a related field, with a minimum of 1-2 years preferred.
- Strong verbal and written communication skills, with the ability to interact professionally with customers.
- Familiarity with debt collection laws and regulations, including Fair Debt Collection Practices Act (FDCPA).
- Exceptional negotiation and problem-solving skills to handle various customer situations.
- Proficiency in using collection software and Microsoft Office Suite, particularly Excel and Word.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Strong attention to detail and organizational skills to maintain accurate records.
Similar Job Titles
- Accounts Receivable Specialist
- Collections Agent
- Credit Collections Specialist
- Debt Recovery Specialist
- Collection Officer
- Loan Recovery Agent
- Credit Control Officer
- Debt Management Advisor
