Job Brief
The Customer Service Correspondence Clerk plays a vital role in maintaining high-quality communication and customer satisfaction. This position involves composing letters and electronic correspondence in response to customer inquiries regarding merchandise, damage claims, credit requests, delinquent accounts, incorrect billings, and unsatisfactory services. The ideal candidate will have strong written communication skills, attention to detail, and experience in customer service or administrative roles.
Responsibilities
- Compose clear and professional correspondence to address customer requests and concerns.
- Gather and analyze data to formulate accurate and timely replies to inquiries.
- Manage and maintain records of correspondence and customer interactions.
- Collaborate with various departments to resolve customer issues effectively.
- Monitor and track correspondence to ensure follow-up and resolution.
- Identify trends in customer inquiries to assist in improving service processes.
- Maintain a high level of professionalism and customer service in all communications.
Requirements
- High school diploma or equivalent; associate or bachelor’s degree preferred.
- Proven experience in customer service, administrative support, or related fields.
- Exceptional written and verbal communication skills.
- Strong organizational and time-management skills.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and customer relationship management (CRM) software.
- Ability to work independently and collaboratively in a fast-paced environment.
- Detail-oriented with a strong focus on accuracy and quality.
Similar Job Titles
- Customer Service Representative
- Correspondence Specialist
- Client Relations Clerk
- Customer Support Associate
- Claims Correspondence Agent
- Administrative Customer Service Clerk
- Service Response Coordinator
- Customer Inquiry Specialist
