Job Brief
The Computer Help Desk Representative provides essential technical assistance to computer users, ensuring efficient resolution of hardware and software issues. This role requires a strong customer service orientation and proficiency in troubleshooting common computer problems. The ideal candidate will possess a foundational understanding of operating systems, word processing, electronic mail, and printing solutions, along with excellent communication skills and the ability to work in a fast-paced environment.
Responsibilities
- Respond to inquiries regarding computer hardware and software issues via phone, email, or in-person.
- Troubleshoot and resolve technical problems related to operating systems, applications, and network connectivity.
- Assist users with the installation and configuration of software and hardware components.
- Provide guidance on best practices for utilizing computer systems and applications effectively.
- Document and track user issues and resolutions in the help desk management system.
- Maintain up-to-date knowledge of industry trends and new technologies to enhance service delivery.
- Conduct training sessions for users on new software or hardware features as needed.
Requirements
- Proven experience in a technical support role or help desk environment.
- Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications.
- Familiarity with computer networking concepts and troubleshooting techniques.
- Excellent verbal and written communication skills.
- Ability to work independently and collaboratively in a team-oriented environment.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified) are a plus.
- Strong problem-solving skills and attention to detail.
Similar Job Titles
- IT Support Specialist
- Technical Support Representative
- Help Desk Technician
- Desktop Support Technician
- Technical Service Representative
- Customer Support Technician
- IT Help Desk Analyst
- Support Desk Analyst
