Job Brief
As a Collections Clerk, you will play a critical role in managing delinquent accounts and ensuring timely payments. This position requires proactive communication with customers through mail, telephone, or in-person visits to collect outstanding debts. A successful Collections Clerk possesses strong negotiation skills, attention to detail, and experience in account management. You will also be responsible for maintaining accurate records of collection efforts and account statuses while effectively handling customer inquiries.
Responsibilities
- Locate and notify customers of delinquent accounts via various communication methods.
- Solicit payment and negotiate repayment plans with customers to resolve outstanding debts.
- Receive payments and accurately post amounts to customer accounts.
- Prepare detailed statements for the credit department if customers fail to respond.
- Initiate repossession proceedings or service disconnection when necessary.
- Maintain organized records of collection activities and account statuses.
- Respond promptly to customer inquiries regarding their accounts.
- Collaborate with other departments to improve collection processes and customer relations.
Requirements
- High school diploma or equivalent; additional education or certifications in finance or accounting is a plus.
- Proven experience in collections, customer service, or a related field.
- Strong communication and interpersonal skills to effectively engage with customers.
- Proficiency in using collection software and Microsoft Office Suite.
- Demonstrated ability to handle challenging conversations and negotiate effectively.
- Strong organizational skills with attention to detail and accuracy.
- Knowledge of relevant laws and regulations related to debt collection.
- Ability to work independently and manage time effectively in a fast-paced environment.
Similar Job Titles
- Accounts Receivable Clerk
- Collections Specialist
- Credit Collections Clerk
- Debt Collection Agent
- Credit Controller
- Billing Specialist
- Collections Coordinator
- Recovery Specialist
