Job Brief
The Catalogue Clerk plays a vital role in managing and processing incoming orders for materials, merchandise, and services. This position involves receiving orders through various channels, including mail, phone, fax, and electronic means. The Catalogue Clerk is responsible for informing customers about order receipt, pricing, shipping dates, and potential delays. Candidates should possess strong communication skills, attention to detail, and problem-solving abilities, with a minimum of [X years] experience in customer service or order processing.
Responsibilities
- Receive and process incoming orders for materials, merchandise, and services efficiently.
- Communicate order details, including pricing and shipping information, to customers promptly.
- Prepare and manage contracts and agreements related to orders.
- Handle customer inquiries and complaints with professionalism and care.
- Maintain accurate records of orders and customer interactions using database systems.
- Collaborate with team members to ensure timely order fulfillment and service delivery.
- Monitor order trends to assist in inventory management and forecasting needs.
- Adhere to company policies and procedures regarding order processing and customer service.
Requirements
- High school diploma or equivalent; additional education in business or related field is a plus.
- Proven experience in customer service, order processing, or a related role.
- Strong communication and interpersonal skills, both written and verbal.
- Proficiency in using order management software and Microsoft Office Suite.
- Excellent organizational skills and attention to detail.
- Able to handle multiple tasks and prioritize effectively in a fast-paced environment.
- Basic knowledge of inventory management principles is advantageous.
- Ability to work independently and as part of a team.
Similar Job Titles
- Order Processing Clerk
- Sales Order Clerk
- Customer Service Representative
- Inventory Clerk
- Order Management Specialist
- Sales Support Associate
- Merchandise Coordinator
- Service Order Clerk
