Job Brief
The Automobile Rental Clerk plays a crucial role in delivering outstanding customer service by efficiently managing rental orders and transactions. This position requires a high level of interpersonal skills, attention to detail, and the ability to handle financial transactions accurately. The ideal candidate should have a background in customer service and be comfortable working in a fast-paced environment. Proficiency in rental management systems and basic accounting practices is essential for success in this role.
Responsibilities
- Receive and process customer orders for vehicle rentals, repairs, and services in person or via telephone.
- Provide detailed information on available rental options and services to customers.
- Calculate rental costs, including taxes and fees, and communicate pricing to customers clearly.
- Accept payment for services rendered and ensure accurate transaction record-keeping.
- Assist customers with the completion of rental agreements and document necessary information.
- Maintain cleanliness and organization of rental office and vehicle lot.
- Address customer inquiries and resolve issues to enhance client satisfaction.
- Collaborate with team members to improve operational efficiency and service quality.
Requirements
- High school diploma or equivalent; additional education in business or related field is a plus.
- Proven experience in customer service, preferably in the automobile rental or hospitality industry.
- Strong communication and interpersonal skills to engage effectively with customers.
- Ability to handle cash transactions and perform basic mathematical calculations accurately.
- Familiarity with rental management software and point-of-sale systems.
- Strong organizational skills with the ability to multitask in a busy environment.
- Valid driver’s license and clean driving record.
- Flexibility to work various shifts, including weekends and holidays.
Similar Job Titles
- Rental Agent
- Car Rental Associate
- Vehicle Rental Coordinator
- Automobile Service Clerk
- Customer Service Representative – Rental Services
- Rental Counter Clerk
- Automobile Rental Agent
- Vehicle Rental Specialist
