Job Brief
As a Telemarketing Manager, you will oversee and coordinate the activities of telemarketing teams, driving sales initiatives and enhancing customer engagement. This role requires a minimum of 5 years of experience in telemarketing or sales management, along with strong leadership, communication, and analytical skills. You will be responsible for developing telemarketing strategies, managing budgets, and ensuring performance targets are met.
Responsibilities
- Supervise daily operations of telemarketing teams to ensure adherence to company policies and targets.
- Develop and implement effective telemarketing strategies to drive sales growth and enhance customer satisfaction.
- Monitor team performance through key performance indicators (KPIs) and provide feedback for improvement.
- Conduct training and coaching sessions for telemarketing staff to improve skills and productivity.
- Collaborate with marketing and sales departments to align telemarketing campaigns with overall business objectives.
- Manage budget allocation and monitor expenditures to ensure financial objectives are met.
- Analyze market trends and customer feedback to refine telemarketing tactics and enhance outreach.
- Prepare and present performance reports to upper management, highlighting achievements and areas for growth.
Requirements
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Minimum of 5 years of experience in telemarketing, sales, or a supervisory role.
- Proficient in CRM software and telemarketing tools.
- Strong understanding of sales principles and customer service practices.
- Excellent communication, interpersonal, and leadership skills.
- Ability to analyze data and derive actionable insights for performance enhancement.
- Proven experience in managing budgets and financial reporting.
- Familiarity with compliance regulations relevant to telemarketing activities.
Similar Job Titles
- Telemarketing Supervisor
- Sales Call Center Manager
- Outbound Sales Manager
- Tele-sales Manager
- Sales Operations Manager
- Lead Generation Manager
- Inside Sales Manager
- Customer Engagement Manager
