Completely rude and incompetent staff on site at the newest office downtown. I was required to come in person and was told to sit down and wait for an hour. An hour passed, the office is about to close, and I asked what I was even waiting for as the woman who told me to wait disappeared and they had not given me further instructions. They seemed to have no idea and then I finally see the original woman walk back in and she got snarky with me when I asked why I was waiting to begin with. I filled out extra paperwork in the end. Then I waited months after this for my claims to even be reviewed to then be asked for the same exact information and paperwork I filled out in person. This office is useless.

Once you understand which number to call (the first two numbers listed on the website as their America Job Center location are out of service), and once you get through to a person on the phone, the people on the phone are helpful and patient despite there being internal glitches in the registration system (I was signed out for “inactivity” although I was clicking and typing on the pages the whole time; unable to log back on because the system somehow transferred incorrect personal data from some other DC agency info). I was told I had to go in person where Ms.Stone at the front desk was so sweet, helpful and patient. There were two other employees, one who helps at the computers and another who looks like a supervisor who are quick to get irritated by questions.Being unemployed is already a stressful situation, why some in person staff (especially during a non busy day) feel the need to have negative energy is beyond me.

I went to a job fair at their office where I was assured I would find training in hvac. After applying I was contacted by that company through A TEXT MESSAGE and never heard from them again. I asked for resources on temp agencies and contract work. NOTHING!! People that need their services are getting literally no real help from the DOES. Seriously they need to be shut down so they can stop earning money for doing nothing to help people like me find a good career and more. Basically they’re trash and their work shows it in the way they don’t help us!!! Zero stars if I could straight up