I began renting from Regus Hoboken around mid January 2025 and the place is absolutely beautiful but it’s always some billing issue. If you don’t check your invoice, you’ll pay unnecessary charges that pop up on it, especially being billed twice. I can’t change the location yet because it is the location approved for my company but will definitely do so when I finally can. If you want to rent either a physical office space or virtual, avoid them. If you choose to do business with them, have everything in writing (email). Whatever revenue the owners make, they would have been making more if they didn’t have some of the workers as staff. Terrible experience. Do business with them at your own risk. You will never have peace of mind that everything will go as it should be. It’s always something. I can’t even explain smh. Quick to take, slow to refund or credit back their mistakes.

Formal Complaint Regarding Unauthorized Billing – Regus Hoboken On November 6, 2023, I submitted a formal cancellation request for my service with Regus, specifically for the Hoboken location and any other affiliated locations. This request was sent both in writing and through my online back office on Regus’ platform. Despite my clear request to terminate the service, Regus has continued to bill me for nearly two years, forcing me into a service that I no longer wish to use. This is completely unethical, misleading, and unacceptable business practice. As of March 1, 2025, I am still being charged for a service that I formally requested to cancel over 16 months ago. This is a blatant violation of fair business practices and an unnecessary financial burden being imposed on me. I demand an immediate resolution to this matter, including a full refund for any charges incurred after my cancellation request and a formal confirmation of the termination of my account. I strongly urge others to be cautious when dealing with Regus, as this type of deceptive practice should not be tolerated. If this matter is not resolved promptly, I will escalate it to the Better Business Bureau (BBB), consumer protection agencies, and legal counsel if necessary. Regus, do the right thing and honor my cancellation request.

I was anticipating the opportunity to rent a space, as the location is ideally suited to my needs. However, after reviewing the numerous negative evaluations, I found it quite disheartening. Currently, I am unaware of any alternative rental options available.