Overview

• Founded in 2021 as a solo-operated staffing and recruiting firm based in Montego Bay, St. James Parish, Jamaica
• Specializes in sourcing globally distributed freelancers for remote technical support and customer service roles
• Focuses on resolving business challenges including online customer queries, complaints, and technical problem resolution
• Provides competitively priced specialists for time-sensitive business tasks across multiple time zones
• Operates exclusively in remote workforce recruitment with no physical retail locations

Specializations

• Remote Technical Support staffing for IT and software-related issues
• 24/7 Customer Service & Support teams for live chat and email systems
• Social Media Management personnel for brand monitoring and engagement
• Quality Assurance Auditing specialists for service delivery compliance

Services & Approach

• Staffing for multilingual live chat customer support teams
• Recruitment of email support specialists for high-volume ticket systems
• Sourcing social media moderators for community management roles
• Deployment of quality assurance auditors for service protocol compliance