Would like to thank Miss Jones for her positive attitude and wonderful customer service unfortunately Friday morning 6/6/25 at 9:30 her coworker(at the counter) was one of the rudest individuals and racist people I have dealt with in a public place of business. Coworker was so rude to me, but the person next in line African-American she was the nicest person to. So think about where you’re doing business I’ll be closing my account and going somewhere else. Sad to see this after 29 years at this bank.

I sent my daughter to this branch, which proved to be a significant misstep. Upon her arrival, the staff informed her that she was unable to deposit cash into my account. Subsequently, they inquired about paying the bill I had there, but they requested my account number. I informed them that I did not have it and suggested using my Social Security number, which she declined. I have successfully used my Social Security number for numerous transactions in the past. When I attempted to speak with her on the phone, she refused. I then requested her name, but she refused to provide it. My daughter noticed the name tag on her uniform, which read “Jayden.” I am uncertain if that is the correct spelling. However, she proceeded to remove her name tag, which is highly concerning. It is unacceptable for a bank employee to handle customer funds without identifying themselves and then remove their name tag. As a result of this experience, I will not be returning to this branch and am considering switching banks altogether. Despite being a loyal member for many years, the quality of the employees at this bank is extremely poor and downright unpleasant.

Terrible customer service at this branch went to different branch and was a total different experience need new manager at this location bad I will be banking with my credit union only going forward as soon as I can get a appointment to remove my money from here Regrettably, I am unable to compose a new review, so I will extend my existing one dated 5-30-2025. On this occasion, I sent my daughter to this branch, which proved to be a significant misstep. Upon her arrival, the staff informed her that she was unable to deposit cash into my account. Subsequently, they inquired about paying the bill I had there, but they requested my account number. I informed them that I did not have it and suggested using my Social Security number, which she declined. I have successfully used my Social Security number for numerous transactions in the past. When I attempted to speak with her on the phone, she refused. I then requested her name, but she refused to provide it. My daughter noticed the name tag on her uniform, which read “Jayden.” I am uncertain if that is the correct spelling. However, she proceeded to remove her name tag, which is highly concerning. It is unacceptable for a bank employee to handle customer funds without identifying themselves and then remove their name tag. As a result of this experience, I will not be returning to this branch and am considering switching banks altogether. Despite being a loyal member for many years, the quality of the employees at this bank is extremely poor and downright unpleasant.