Extremely Disappointed with the Service at This UPS Store Let me start by saying that I’ve been using UPS and USPS my entire life to buy and sell sneakers. I’ve always favored UPS—not just for reliability, but because the service at most locations has always been helpful and accommodating. One of the small but important things I appreciated was that, if my package needed a bit of tape for extra security, they were always willing to help without making it a big deal. Unfortunately, that changed with my visit yesterday. I came in to return a product to Nike with a prepaid label. As usual, I kindly asked if they could tape the top of the box closed—just a single strip. Out of nowhere, a worker who wasn’t even directly helping me loudly shouted “No.” I was surprised and asked whether this was a new UPS-wide policy or just something specific to this store. He rudely responded that it had “always been UPS policy.” I calmly explained that I’ve been to over 50 different UPS locations across the country and never once had an issue with receiving a small piece of tape for a prepaid return. I’ve never been asked to purchase a roll for something so minor. After I mentioned that I would contact Nike and return the item elsewhere, the associate reluctantly gave me a piece of tape. This experience was disappointing enough to change my shipping habits completely. I no longer feel loyal to UPS as a result. From now on, I’ll use USPS or FedEx—even if it’s a free return—because I’d rather avoid rude treatment and unnecessary hassle over something so simple. To top it off, the associate’s unprofessional attitude—particularly from someone who wasn’t even handling my return—left a really poor impression. For reference, he was a shorter man, Indian in appearance, with a beard. UPS needs to seriously evaluate how consistent and customer-friendly its stores are—because this kind of experience pushes long-time customers like me away.

Lack of service is big in the place, Everytime I come here instead of helping get my package shipped, I feel as if they look for reasons to deny my shipping. The dude Luis that works there has a nasty attitude and really lacks customer service. This was my 3rd and last time going to this ups, I’ll be scheduling my pick ups from now on. The owner needs to step in and watch the way his employees speak to customers, hospitality is the core of business’s. And clearly Luis lacks that.

Zero stars. Lost my friend’s very expensive bike and basically told him to go find it himself since they never put a label on it. Use fed ex, post office, pay a high schooler. Anything is more reliable than this place. Update: Their claims process is to tell you you’re out of luck since they never scanned the package and then they lost it. Seriously. Avoid this place like the plague.