⭐⭐⭐⭐⭐ I’ve been bringing my dogs to VCA Old Town for around 5 years, and I can’t say enough good things about the team here. From the front desk to the techs to the vets, everyone is incredibly kind and professional. Edgar and Cheyenne (most recent interaction), along with Dr. Lacoste’s tech (I think her name is nicole), are phenomenal—gentle, calm, and attentive every single visit. We’ve seen both Dr. Madera and Dr. Lacoste, and they’ve both gone above and beyond in providing excellent care. Everyone at the front desk staff is equally amazing. They keep things running smoothly and make you feel at ease from the moment you walk in. Becca and Avery in particular are always welcoming, warm and efficient, answering any questions I have no matter how silly. One of my dogs has had a particularly tough year with infections and some more serious issues, and the team has supported us every step of the way. When she was attacked by another dog last year, VCA Old Town went out of their way to give us a private space to wait, away from the crowds/dogs, and that meant a lot to us. My other dog is always relaxed when we come in—which says a lot—and I never feel anxious either. What I love most is how everyone treats the dogs with respect. They’re never overly excitable or loud; they maintain a calm, professional presence that really helps dogs feel safe. I’m so grateful for this team that truly goes above and beyond. I trust them completely with my dogs’ care.

Amazing staff! I was so impressed with how kind, warm and welcoming the whole staff was towards myself and my kitties. The Veterinarian was very genuine and relatable. Her tech was so sweet- and obviously loves animals. The exams were efficient and thorough. My fur babies got vaccinated and didn’t seem to notice. Marley and Loki will be back. Thanks again for the great experience!

Have been bringing my pup here for the past 5 years. I have seen multiple vets and have only had good experiences. The techs are all very kind and caring. In addition the desk staff are friendly and helpful. Thankfully we have not needed much more than routine vet care but I am comforted knowing we are in good hands if something were to come up.