I had the pleasure of working with Alex Jackson from Vivint, and I can confidently say he’s one of the best reps I’ve ever dealt with. From the moment we spoke, Alex was professional, knowledgeable, and genuinely focused on helping me find the right security solution for my home—not just trying to make a sale. He walked me through all the features Vivint offers, answered every question with patience and clarity, and helped tailor a package that fit both my needs and budget. The installation process was smooth, and he followed up afterward to ensure everything was working properly and that I was satisfied. If you’re considering Vivint, ask for Alex Jackson.

A solicitor on an electronic skateboard named Alex just rang my doorbell, ignoring my no soliciting signs. He said my neighborhood association SENT him to alert the neighbors that there have been a lot of break ins and to offer his services from “the number 1 security company.” I didn’t appreciate his fear mongering. He was being passive aggressive, it felt like a threat. He kept asking if I had seen “the video going around of what happened.” He was lying. I knew no such video exists because we have a vigilant neighbor group on FB that alerts each other of break ins and thefts. He said there were break ins and packages stolen, which is not new unfortunately in my neighborhood. Again, fear mongering. I strongly instructed him to respect my No Soliciting sign and not to come back on my property and he said he “HAD A PERMIT TO SOLICIT” LIE. He said he marked my property so no one else would bother us but I perceived that as a threat. I’m assuming he marked my house as a target. I immediately alerted my neighborhood’s FB group and the HOA confirmed no such permit exists as our neighborhood association has a no soliciting rule. Watch out for this predatory company. They teach their employees terrible “sales tips” that empowers them to break the law and flat out lie.

This company DAMAGED my home and left a mess everywhere. This has been the worst experience I have EVER had with any company in my entire life. I’ve taken 5 1/2 days off work over the last month and a half to meet with various technicians and still don’t have all of the equipment installed. They sent technicians out who had no idea why they were there, charged my debit card over 400 dollars they didn’t know what for or why (without my authorization) and said they would refund it, I still haven’t received a refund! They caused thousands in damages to my home. I am still waiting for them to repair, which they promised they would. Do NOT use Vivint!! I can’t get a refund or get out of the contract, I’m trapped in this disaster. It’s the most unprofessional and incompetent company I have ever dealt with. Ever.