I dealt with a pleasant lady, she explained things completely. Because of being on fixed income I asked to charge my bank on April 1. They pulled the money out of my account and denied my prescription because I was past my 60 day enrollment through smart match. I’ve tried to remedy this but now my agent Rhonda Burton with not return my calls after many attempts. Stay away. Once you’re signed up they no longer care.

Abysmal experience. My medigap application was denied for reasons not compatible with reality. Underwriting was no doubt done by hallucinatory AI. The medications i take and my own records don’t even reflect the reasons they gave. After a few days of telephone tag with broker/agent who obviously wants nothing more to do with this, it’s apparent “other options” aren’t, in fact, available as claimed in the text or voicemail.

[Posted on behalf of my grandmother, Joyce Sinn.] I had high hopes when I reached out to Mohammed Palsani for help identifying a Medicare supplement for my husband, but unfortunately my experience was very frustrating. Mo helped us to submit an initial application for a supplement, and he assured me he would support us in filing an appeal if we were denied. My husband was denied by the insurance company, and Mo was CC’d on the rejection notice. I reached out to him numerous times to receive assistance filing an appeal, and he never responded. In trying to receive his help, our window to appeal expired, and my husband now will not be able to access additional coverage. It’s disappointing to encounter such poor customer service, especially when you’re trusting an agent to handle important matters like insurance. If you’re looking for someone who will actually follow through, I would not recommend Mo.