Summary: good doctors, long waits, very noisy waiting room I accompany a relative for monthly treatments. The care is saving her vision, so the doctors must be good. The staff are friendly. Unfortunately, the experience for the non-patient is pretty bad. The waits are often long, TVs blaring in the waiting room are invasive, and with many patients the odds are good of someone rudely playing a video or game at full volume on a phone. There is absolutely no quiet place to wait. The staff sympathize but say they can’t change policy. I am writing this review while standing at the elevators down the hall – no place to sit and I’m still getting the TV sound, but my elderly relative needs to be able to find me so I can’t get farther away. I get that most of the patients are old and hard of hearing, but they need to do something to help the rest of us. By definition, the services they provide affect the patients’ vision and they need drivers. This driver craves some quiet to avert headaches. No waiting room should be that loud.

If you have a detached retina, or a nearly detached one, this is the place to go! Courteous staff and a very good surgeon was what I experienced. I was seen here the same day i was referred to by a ophthalmologist, and was scheduled for surgery 2 days later at Mercy Hospital’s Eye Institute with Dr. Robert Bergrum, from Retina Vitreous Consultants. I was told by a staff member at Mercy that “he is the best!” I am so thankful to the team at this Monroeville location and am grateful to be seeing the experts here for continued follow-ups.

I brought someone in because they had an extremely small loss of vision in one eye. We were here for over 2 hours, only about 15 minutes of that was with a doctor. Doctors said they didn’t know why this happened, probably won’t happen again, and this just seems like an odd one-time occurrence. The only follow up instructions were to come back in 6 weeks to get the eye looked at again and to look into getting a blood test. The person ended up having a stroke a couple days later, and the hospital doctors said that the eye issue was a precursor and was essentially a mini-stroke. The doctors here were nice, but the wait time was extensive, and the follow up instructions lacked any urgency, with not much emphasis on trying to figure out why this happened. If we were given any urgency on doing a blood test or even if we were just told that this is concerning and could be a warning sign, there’s a slight chance we could’ve prevented the stroke from happening. We walked out the door feeling relieved, because the doctor’s weren’t concerned about it, little did we know it should’ve been extremely concerning.