July 2023. Had to come in for my appointment early , needing to transport my mother to medical appointments. The lady that dealt with my appointment was either challenged to a degree or too stoned to be working. I filled out my job chart for the month with my necessary amount there. No she did not ask for this although it was due. She was incoherent and unable to follow a direct conversation with the inability to understand what I was saying. Repeatedly. Wanting to see someone for my resume to be looked over, she did not understand the term “unavailable” on a particular day, and it was quite hard to talk to her as nicely as I was. She stated if I did not make the appointment that day for my resume (next week mind you) my payments would be suspended. So I refused the appointment, clearly and coherently. (But I do not understand why my payment would be suspended if I missed this. No explanation was given as to why although I asked) My payment has now been suspended with no obvious explanation or reasoning, today after I had just been in there.. today. -I showed up to my regular appointment, but early. -Filled my job chart out, meeting the requirements. -showed clear interest in looking for jobs and wanting to better my resume. No letter was received from MyGov or Centrelink stating that my payment was suspended and for what reasoning. This is unacceptable. This is how I currently put food on the table, not just for me but for other people too. Working in ties with a government organisation you would expect coherency, understanding and the ability to communicate to people, no matter their abilities. Drug testing, i understand medical reasoning and showing proof of this but medical pot, if to be smoked at work should not affect your ability to do your job, that you are paid to do. You are there to help people get jobs, learn to drive and gain an education that they deserve, why do this at another persons expense. Best wishes, Kaytren.

More incompetent then Donald Trump. Had my payment cancelled the day after I called to let them know I won’t be able to attend my appointment as I was in quarantine after coming from a hotspot. Next day I was notified my payment had been cancelled as I didn’t attend an appointment when I had called and was told by tracqs that “they will let the team know” not that anything would be achieved out of any of there appointments as I doubt they have any connections going past the Kuranda lights Stay away from this incompetent job provided who dosent even know the own rules and regulations as I was informed by Centrelink when I called that they shouldn’t had cancelled my payments as I had provided an adequate reason. Luckily I have found employment and it’s with no help from these guys. Avoid at all costs

Negligent cruel and dishonest. December 2019 whist attending work for the dole run by TRACQS I was directed to lift a utility tray (flipping heavy for my slight build) with 3 other people a few doors over from our work place at the supervisors house. From the minute I Lifted it I knew I was in trouble with pain ripping through my lower back and legs but due to having the 3 other participants on the remaining corners i couldn’t drop it. After I didn’t say anything (Too proud to appear weak), and went home in pain/semi panic mode hoping,trying to convince myself It would heal to which it would not. In fact over the net week it got much worse as the inflammation kicked in. The following week I attended an appointment at Tracqs and notified of incident but told the interviewer not to write it down as i didn’t want to get my supervisor in trouble. I took immediate leave spending the next 2 months on my back (holidays included). I eventually had to report the incident to TRACQS due to it not improving so I filled out the incident report for leaving it to my supervisor to complete. Soon after I went to TRACQS to acquire the medical insurance form to cover my medical scan and associated travel costs. There I was treated like a scumbag by one of the managers who denied me access to the medical insurance form. She even rang up my doctors after asking to see my medical referral to “prove” to me falsely that medical insurance wasn’t required by myself. Regardless I had the scan, travel expenses out of pocket which confirmed a bulging disc in the lower spine. Followed by conformation of nerve damage. This was 2 months post incident. Later I went through the rigmarole of trying to get workers compensation (not worth the effort) and asked TRACQS for a copy of the incident report form which they again denied me so I contacted centerlink who forced them to hand it over promptly. Upon reading the incident report i learned it had been labeled by TRACQS “So called incident” with no action being taken. Gobsmacked and beside myself with disbelief. Pre incident. I was an extremely active person. I’m now unable to ride my motorbike, change a car tire, carry a coles basket, walk up hills , simple things without pain and further injury to my spine. The injury has also caused me to be socially isolated. The new me is really hard to accept. Putting this aside for a minute “Work for the Dole” For a good potion of us can be a positive thing. I gained a ton from being involved. Just about all the people working and participating there are friendly and genuinely awesome people to whom I’m grateful to have worked with though good and trying times.I learned some mad skills too though no thanks to TRACQS inheriting most of the activities from the former organization. For this reason although I’m no longer required to attend due to my acquired disability I plan to go back as a volunteer at some stage health permitting. Back to the nasty. TRACQS this is my message. *Don’t subject your participants to an unsafe working environment. *Believe them when they tell you they have been Injured at your work place no mater when it is reported. *Don’t try and hinder your participants legal right to apply for medical insurance. Thankyou. PS I stand by everything written here as the truth and will defend it to the nth degree