This is a horrible company, not only will they tell you it will run your whole house for a week if the battery backup is installed. Then you find out for 32k it will run the refer, microwave and a light. When you question them they tell you it can’t power anything on a 220V circuit. So you will burn up in the summer and freeze in the winter. The system won’t even produce enough power to offset the grid power you use. IF THEY COME TO YOUR HOUSE AND TRY AND SELL YOU ANYTHING, get rid of them. I’ve saved a friend from spending 48k with this company. I have also contacted the NC Attorney General’s office along with the BBB. They promised to install a generator to run my AC and after the solar was installed, they said no one told me that. THEY WILL LIE AND CHEAT YOU OUT OF YOUR HARD EARNED MONEY AND ALL YOU’LL HEAR IS CRICKETS. Oh and if anyone is dumb enough to use this sham of a company , they will send you a video and make you turn the whole system on without sending anyone. Mine didn’t work and they took a week and two different techs to fix. My shitty system at best will produce 26 kw, battery takes about half charging and sends Duke about 2kw. I just hope everyone reads this PLEASE. Pic’s attached so you don’t think I’m not a real pissed off customer.

I went solar with Top Tier in May of 2024 and was blown away by how seamless, organized, and thorough the process has been. I continue to be amazed with the level of follow through and customer service that Top Tier provides. Going solar is a complex process that I never could have navigated on my own. It takes a large team of knowledgeable and dedicated people to make it happen. I had always wanted to go solar but was nervous to sit down with a sales consultant, due to all of the horror stories in the news and on social media. My experience with Jeff Pearson and the entire service team: to mention the least of; Lauren, Nardo, Travis, Ross, Kristy, Andrew, Brian, Robert, Pete V, Lisa, Daisy and the install team, was phenomenal. When I first sat down with Jeff, he taught me about the process of going solar and what to expect. He included me in the process of designing my system, which was based on the needs of my farm and animal sanctuary. He did not treat it as a “one size fits all” product. Everybody’s energy needs are different, and he made sure that my system would be the right size to accommodate the extra energy usage that my animal sanctuary requires. He genuinely cares about his customers, and you can tell the second you meet him that he really loves solar! I’ve had a mountain of issues with this property, due to other parties, but none of them phased Top Tier, no matter how complicated the process got. They truly went above and beyond, helping me with things that went beyond their expected scope of work. Top Tier truly operates as a family and have exceeded my expectations for how a business should comport themselves. I absolutely adore my system and the wonderful team who made it happen!

Top Tier Solar Solutions has been outstanding from start to finish. From the moment we got in touch, their team has been friendly, professional, and incredibly knowledgeable. The entire process—from the initial consultation to installation—was smooth and efficient. Every person we interacted with, from service reps to the installers, was helpful and down to earth. They took the time to walk us through each step, answering all our questions and making sure we were comfortable and informed. The quality of their work is excellent, and it’s clear they take pride in what they do. Fast setup, great communication, and top-notch service all around. I’m fully satisfied with our experience and would highly recommend Top Tier to anyone considering solar panels. They truly live up to their name!