After being a new customer for 4 months, I have not been impressed with the overall quality and experience with CITI Bank. While the people at the branch are friendly and professional, they seem to have trouble fulfilling basic services in the actually branch office (e.g., processing transfers, ordering debit card). Online service through the app and online has been rather clunky and inconsistent. I’ve had some ATM issues as well. I’m now highly regretting leaving my previous bank that I was with for nearly 30 years. I’m tempted to go back. Do better, CITI Bank!
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