Updated 5 star ⭐️ ⭐️⭐️⭐️⭐️ I want to personally thank Gwen Barnes who completely turned my Constant Contact experience around. She called me every single day after I left my original review, ensuring that not only was my account restored but that every single one of my contacts was recovered. That alone was worth its weight in gold—I cried tears of joy because it meant my business could function again. Gwen didn’t just stop there. She made sure I was credited for the time I lost and gave me a significant discount that helped ease the financial burden I was carrying from trying to switch to HubSpot. As a former Facebook Product Strategist, I’ve explored multiple platforms—but what sets Constant Contact apart is its human touch and its budget-friendly flexibility. While other companies force you into expensive marketing packages you may not even be ready for, Constant Contact actually adapts to your current business needs. Their customer support, email templates, SMS tools, and real-time specialists are built to empower entrepreneurs. I’ve taught over 4,000 students through my e-learning programs, and one thing I always say is this: you must own your list. Facebook can delete your account. LinkedIn can change its algorithm. TikTok can disappear tomorrow. But email marketing remains in your control. And that’s why Constant Contact will remain in my ecosystem. If you are just starting out—or even scaling up—please call them first. Don’t make the mistake I did and skip that step. Their team actually read my review, looked me up on LinkedIn, and responded with the level of care you only hope for in tech companies. As a Forbes Influencer, Former Facebook Product Strategist, Google Local Guide (Level 7), and E-learning Provider, I don’t endorse lightly. But Constant Contact is a brand I now proudly support as a customer, speaker, and soon-to-be brand partner. Let Gwen Barnes and the amazing support team give you that same VIP experience that brought my systems—and my confidence—back to life. PREVIOUS review of conflict🚨 🔴 Step 1: Signed Up Myself – DENIED in 2 Hours I signed up for Constant Contact on a Thursday afternoon, expecting an easy onboarding. Within two hours, my account was shut down. I had already uploaded my email lists, integrated my content, and set up my campaigns. All of that work? GONE. When I asked why, they claimed that my business appeared to be a “get rich quick scheme.” 🔍 What I Discovered & What You MUST Do Instead ⚠️ Lesson 1: DO NOT sign up yourself. Instead, call a consultant FIRST. They will walk you through the setup the right way. ⚠️ Lesson 2: If you’re flagged, STOP trying on your own. If your account gets flagged, any other accounts you create will also be shut down. You need direct intervention. ⚠️ Lesson 3: Consider alternative platforms. After this ordeal, I moved to HubSpot, which: ✅ Properly verifies businesses (they ask for an ID verification) 🚨 What Constant Contact MUST Fix Immediately 1️⃣ Implement ID Verification Instead of Auto-Flagging 2️⃣ Allow a Review Process Before Flagging Legitimate Businesses Instead of shutting accounts down immediately, they should allow businesses to submit supporting documents FIRST. 📌 If you choose to use Constant Contact, DO NOT make my mistake. 📌 Work with a consultant FIRST. I’m switched with HubSpot, and my business is thriving—no headaches, no wasted time but it was very expensive! 🔄 Follow me for more business insights and tips to elevate your everyday experiences.

Constant Contact is nothing more than a money grab. When I called and asked about the “free trial” they offer i was met with account type options along with a fee. I again asked about the free trial to see if Constant Contact would be a good fit. The salesperson just kept pushing for me to pay for an account. I refused to do so until I could see what they could offer. At this point the salesperson offered to email over video clip tutorial type material. I was very clear I would like a hands-off approach. I was willing to pay for an elevated service if they offered one. Again, I was met with having to set up an account at a fee to be able to speak with their marketing manager services team. I signed up and scheduled an appointment. I received an email from the marketing manager department saying I would get a 30-minute phone call. I missed the call by one minute. Today is 2/6/25 the earliest call they have for me is now 2/19/25 I canceled my paid account I set up on 1/28/25 They refused to refund my initial account fee of $55.00 I wonder how much money Constant Contact makes a year on their approach!

I’m deeply disappointed and disturbed by my experience with this company. What I witnessed was not just poor customer service — it was blatant racism, and it’s completely unacceptable. No one should have to feel targeted, ignored, or treated as less than because of the color of their skin or cultural background. It’s 2025, and businesses should know better. If your staff is incapable of treating every customer or employee with equal respect and dignity, that’s a failure of leadership and training. Until this company acknowledges its actions and takes meaningful steps to correct them — starting with accountability — I cannot in good conscience support or recommend them. Do better.