This was my first time visiting this bank, and I am impressed with the customer service. Kudos to Ms. Kelli Howard, she paid full attention to my questions, understood my needs, and asked clarifying questions to ensure accurate information. She has active listening skills, empathy, effective communication, problem-solving, adaptability, patience, product knowledge, conflict resolution, a positive attitude, and attentiveness to details. I cannot ask for better support from her. Keep up the great work.
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