Thoroughly disappointed with this agency. Firstly the receptionist needs an attitude adjustment. Totally unprofessional, rude and very self absorbed. She treats us the employees/customers like we are second class citizens…as though we are prevailed to speak with her. More about her unprofessionalism in the second paragraph.
1) Firstly, the pay clerk got my pay cheque tax deductions wrong; this went on for four pay periods before she finally got it right. Additionally, they also tampered once with my time card after the hiring manager had signed off on it. I was later paid for those 5 hours, but I had to endure hardship while that correction was made.
2) Secondly, the pay clerk got my direct deposited and my request to cancel the direct deposit messed up. The pay clerk after confirming with me that I wanted to end direct deposit, decided to direct deposit my pay anyway.
3) lastly…the straw that broke the camel’s back; I got laid off on the 19th from St Francis Healthcare. The manager paid me for the 19th and the 20th as I had worked a Saturday and those hours were held as comp time. Today the 28th I sent an email to inquire why I did not get paid as of yet. And it was only after my email that the pay clerk is now asking my account manager to confirm my hours. Wow, so disorganized and absolutely no accountability.
Each time I attempted to point this out to the receptionist when requesting to speak with someone inside, she gave me the eye rolls, whined as though she was so hard done by. She asked that I waited till she finishes helping everybody behind me before she called someone out to help with my concern. She was rude and her speech was in a reprimanding tone of voice. Yes, an absolute power trip! So now, not only did I have my pay incorrect, I was also inconvenienced and forced to endure further hardship for no fault of my own.
She then called someone out who would basically say there was nothing they could do, but I have to speak with my account representative on Monday. I found this to be very irresponsible and unprofessional. We bust our back working and this company and they makes a commission from our labour, so for them to treat us like this and show absolutely no accountability is unacceptable.
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