Overview

• Founded in 2015 and headquartered at 3 Kollergasse, Vienna, Austria
• Specializes in recruiting and training employees for customer-facing roles across service industries
• Maintains a client portfolio including ÖBB, Donhauser GmbH, Westbahn, Swing Kitchen, and Gerstner
• Operates with a team of 3 employees focusing on customized HR solutions
• Provides end-to-end recruitment process management or specific partial services per client requirements

Specializations

• Tailored selection methods using assessment centers and personalauswahlverfahren (personnel selection procedures)
• Service-specific training programs including dienstleistungstraining (service training) and kundenservicetraining (customer service training)
• Customized inhouse training programs for employees in direct customer contact roles
• Industry-specific recruitment solutions for Dienstleistungsunternehmen (service companies)

Services & Approach

• Full-cycle recruitment process management for customer service positions
• Customized dienstleistungstraining programs focusing on communication and service quality
• Implementation of assessment centers for personnel selection in service industries
• Partial process support for specific recruitment or training needs in client organizations