The poor reviews are accurate, unfortunately.
Recently moved. On my first visit, I came to send a package to be delivered to Schertz, TX. The clerk at the desk asked “you didn’t just want to drive it there?”. On my next visit, I came to pick-up a key for my mail box. The customer in front of me had the same request and was helped, no questions. When it was my turn, the desk clerk (Antonio) told me I needed to get in a different line for a mail key. This after waiting almost 20-mins. The “quick service” line he pointed me to had about a dozen people in it. When asked why the other customer was helped in the line I was already waiting in, he told me “you need to get in the other line”. No explanation, no apologies.
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