A current resident at Vista Brooklyn in Jacksonville Florida Owners have taken over and it’s only getting worse. I’ve lived at Vista for 2 years now and have seen it go for decent to disgusting. I’ve gone through 3 property managers in the short time. The tours have a certain route, those are the only areas “maintained” and at that its not great, VB used to be advertised as “LUXURY LIVING” and now is “DISTINCTIVE LIVING” the floors are disgusting, see floor 5 and 8. The walls are disgusting, see Pool area and halls of 5,8,9. The floor is called no mans land because of the smell and dirtiness. Don’t forget to look at the stairwells, you will certainly cross throw up and dog urine a crazy amount of dirt and dust and trash. The loading/unloading dock is full of dog urine. The dog park is seldom used because it has worms and gives puppies eye infections, it happened to my dog when she was alive. The coffee fancy coffee machines are generally out of service. If you tour, try to look at more of the property than the tour. The pool view is amazing, but don’t be fooled, notice the very few and damaged loungers and tables, notice the dirty grounds and mold on the few lounge chair head rests. On the weekends you’ll find people using their own beach chairs and the pool water bubbling up. The electrical wires had been hanging over and near the water for 2 weeks. Now the tension wires are hanging. The interior hall walls were to be painted 2 years ago every week for just as long. The floors were to be re-done last year. There was a massive leak near the main elevators that affected most floors. They are still pending a paint job. The garage elevators have cracks at the connection joints. The new management team has been here for a few months and 3 have quit. The new manager is all words and on a power trip, with empty promises. She deflects the blame, and does little to solve issues. You will pay a premium price for a premium dirty apartment. Also, many units have mold. There were 63 units available when we broke our lease. When we moved in there were 13. We will be out end of month. With that many units there is likely no budget for maintenance. Please remember, we’ve been told all the promises you will hear. I asked for a non penalty fee to leave this place. After that last hurricane and vehicles being stuck in the garage because of faulty electrical equipment and a down generator, we decided to leave. My mental state is at risk here. It is not safe, cars are being left in blocks, the pool was advertised as heated and salt. It is not. They heat juuuuuust enough to say it is, but not warm enough if it’s not 90• and again, it’s not salt. The elevators are expired, and when my husband got stuck in one for over 20 minutes , they didn’t believe him. It was stated that they were inspected, but they are still expired, so that’s another lie. The assistant manager, has numerous people over partying, well above the 2 person guest limit. Yes, there is a 2 person guest limit. The management blames the old management company, but doesn’t admit their own doing. Btw the new management are the owners, not sure why the previous management couldn’t get the owners to approve the maintenance. This my honest opinion, I can’t justify paying $2500 for a 2/2 in such a dirty atmosphere. The manager asked me to give her 8 months and it will be great again. I told her I couldn’t do that. Here are some recent pictures to show you some of these issues. The first picture is mold on the ceiling of a hallway. In my opinion, this has been a terrible experience for. “Luxury Living”

My complex was a great place to live until Capital Square Living took over. CSL – please check your voicemail for more details on the issues I describe in this review. Management twice gave me key information about my lease renewal and then went back on it. This first time was in writing so they could not deny it and they apologized but did not honor it. The second was over the phone with the assistant manager who later straight up lied to me and denied saying what she said. The manager listened to the recording but rather than apologizing for the error, she refused to confirm or deny that I was given false information by the assistant manager. She said “legally I don’t have to confirm anything that was said.” They also sent an email about renewals well after the 60-day mark to give notice, but allegedly the renewal options were “technically available in the portal” earlier than that and the email was “simply a courtesy.” I will update this review if CSL is able to properly address this issue.

They never return phone calls. The onsite property management avoids all calls and is never available when the office is visited. I am very disappointed.